Shipping policy

We’re excited to get your order to you as quickly as possible! 📦

All orders are typically processed and shipped within 3 business days of purchase. Each item is made to order to ensure the best quality and reduce waste.

🕐 Estimated delivery times after your order ships are:

United States, Canada, UK & EU: 2–6 business days
Australia, New Zealand & International Orders: 10–30 business days

Please note that delivery times are estimates and may vary due to factors such as customs processing, carrier delays, or peak shipping seasons, and some countries may charge customs or import fees, which are the customer’s responsibility.

Tracking

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.

Depending on your order, you may receive separate shipments — shipping times may vary slightly between items.

✏️ Need to make a change?

If you need to adjust your order (size, color, etc.), please contact us at hello@felinecitizen.com within 12 hours of ordering. We’ll do our best to catch it before it ships or goes into production.